Rescheduling and Cancelling
Candidates may reschedule or cancel their test by managing their booking through the Pearson Vue site. Booking and rescheduling closes at midday on 5 October 2015.
If you are not feeling well, you are advised to reschedule your test to a later date – even if this means losing the test fee. In presenting yourself for testing, you are declaring yourself fit to take the test. We will not consider health issues as extenuating circumstances.
Please note that if you wish to reschedule a test such that the price changes (from July/August to September/October) you will need to cancel your booking and then book a new test. Your original test fee will be refunded and you will need to pay for your new test at the higher rate. Candidates with a bursary voucher also need to cancel such bookings but they can re-use the same voucher code.
Candidates may cancel or reschedule their test, without charge, up to one clear day before their scheduled test date. A clear day does not include the day of the reschedule or the day of the test; for example for a test on a Friday, the last chance to make any changes would be midnight on the preceding Wednesday. Where a candidate cancels their test within these deadlines they will receive a credit/debit card refund.
If the candidate cancels or reschedules later than this, the appointment will count as a 'no-show'. In this case a candidate wishing to reschedule their test would be required to pay a further fee for the rescheduled test.
If you miss your test for any reason and have not rescheduled in time, you will have to book another test at your own expense. This applies in cases of illness, family emergency, accident, arrest, transport problems and security alert as well as forgetfulness and lateness. It also applies to those who arrive at the test centre with inadequate or invalid identification.